Reference

The Rules That Govern Your crownscoins Account

These terms and conditions form the binding agreement between you and crownscoins whenever you open an account, place a wager, or move funds through PayPal, Venmo, or Play+.

Eligibility by state lawPayPal, Venmo & Play+ coveredAccount-holder rights explainedDispute process outlinedAmendments notified by email
crownscoins The Rules That Govern Your crownscoins Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not just legalese — they set out concrete protections for your account data, your payment records, and your ability to request changes. Here is how we apply them in practice across four key areas.

Data Retention

We keep your account and transaction records for the period required by applicable state law. You can request a copy of your data through the Help Center at any time.

Cookie Policy

Cookies on crownscoins track session state and payment flow continuity — for example, keeping your Play+ reload selection active if you switch from mobile to desktop mid-session.

Account Security

Your account is protected by two-factor authentication. If you link PayPal or Venmo, each outbound transfer triggers a separate authorization step inside that payment app.

Requesting Changes

To update personal details or dispute a term applied to your account, submit a request through live chat or email. We aim to respond within two business days.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision about your account was made in error, we want to hear from you directly. Our support team handles terms-related questions separately from general account help so your concern reaches the right person fast. Players in Columbus can reach us through any of the channels below during posted hours.

Live Chat Start a live chat session from your account dashboard to ask about a specific clause, a payment hold, or a withdrawal decision tied to these terms.
Email Support Send a written query to our support address if you need a documented response — useful when disputing a term interpretation or requesting a formal account review.
Account Help Center Our Help Center contains the current version of these terms alongside a change log, so you can compare what changed and when before contacting us.

Common Questions About Our Terms and Conditions

These are the questions we hear most often when someone reads through our terms for the first time. Each answer points to the specific part of the agreement that applies.

You must meet the minimum age set by your state and reside in a state where online gaming is permitted by law. Eligibility is verified during registration through identity checks.

Both PayPal's user agreement and our terms apply. If they conflict, the stricter rule governs. Contact our live chat team first — most PayPal disputes are resolved before escalation.

Withdrawal methods are tied to the payment method used to fund your account, subject to verification. Our support team can clarify which payout path applies to your specific account.

We send notice to your registered email address at least seven days before any material update. The Help Center also maintains a change log with dates for every revision made.

A government-issued ID and confirmation of the payment method on file are standard requirements. Additional documents may be requested depending on state-specific compliance rules.

Submit a written dispute through email support so there is a documented record. Include your account reference and the specific clause you believe was applied incorrectly.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.